Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase.The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails.
  • If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
  • Visitors who register or participate in other site features such as marketing programs and other content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you
supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the site or service providers systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.
They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or
Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will
not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Courtesy Care Supplies. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others; rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site.
These linked sites have separate and independent privacy policies. We therefore have no
responsibility or liability for the content and activities of these linked sites. Nonetheless, we
seek to protect the integrity of our site and welcome any feedback about these linked sites
(including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy
changes will apply only to information collected after the date of the change. This policy was
last modified on August 6, 2003.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all
feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to
information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and
limitations of liability governing the use of our website.

Your consent
By using our site, you consent to our privacy policy.
Return Policy
Please see our Terms & Conditions for complete details regarding our return policy.
Shipping Policy
Standard UPS/USPS shipping rates are only available to the 48 contiguous states (excludes
Alaska, Hawaii, and all U.S. Territories, APO/FPO).
Though every attempt is made to ship orders as quickly as possible, they generally take 24
business hours to process before shipping. If an order is placed after 12:00 p.m. Mountain
Standard Time on Friday, then the order will not ship out until the following Monday. Overnight
and Saturday delivery options are not available.
 Economy: 7-10 business days.
 Standard: 3-5 business days.
 Expedited: 2-3 business days.
 Rush: 1-2 business days.
ResMed products are for sale in the U.S. only.
Currently, we are partnered with Bongo International to service our international customers.
Once you have created your shopping cart, choose the "international customers" button and
you will be led through the Bongo system. International shipping rates are calculated during
checkout based on your desired service level (International Economy or International Express),
item type, quantity, total weight of your order and the destination's postal code. Additional

charges related to shipping, duties or tax are available at checkout for review before you
complete your purchase.
Unfortunately, some items are not eligible for international shipping due to size and customs
restrictions. Our system may prompt you to remove an item from your shopping cart if your
destination country does not permit import of that item.
If you are located in the U.S. and would like to ship an order to an international recipient, you
must use our "international checkout" process. Visit the international section of our website
and select your designated country. To make your international shopping more convenient, our
international site will help narrow your search and only display inventory that is available for
delivery to your selected country. You will receive a guaranteed order total for your
international order, including all customs tariffs, taxes and international shipping charges. You
can still pay in American dollars or use a U.S. credit card.
We will ship your order via any of the major mail carriers, including UPS, FedEx and the United
States Postal Service. At this time we are unable to provide the option to choose your carrier of
Unfortunately, due to carrier restrictions, we are no longer able to ship to Alaska or Hawaii.
Unfortunately, we are unable to ship to P.O. Boxes.
Unfortunately, we cannot ship to APO/FPO/DPO addresses.
If you live in Puerto Rico, Guam, or other U.S. territories, you may order online. However,
additional shipping and handling charges will apply. Puerto Rico, Guam, and other U.S.

territories are charged international shipping and handling charges. Please select our
"international" option during checkout.
International orders are subject to additional handling charges, higher shipping rates, and
applicable customs, duties and taxes, all of which are the responsibility of the customer. Please
be aware that many product warranties do not provide coverage outside of the United States,
and some products may not be exported under any circumstances due to manufacturers'
restrictions or U.S. law. makes no representations regarding warranty
coverage, compatibility or serviceability for products that are used outside the U.S.
Free or discounted shipping promotions, or discounted pricing promotions, may not apply to
incontinence/diaper supplies, liquids, wheelchairs, and some of our other over-sized items. We
apologize, but in order to maintain our low regular prices, we are no longer able to always
include these medical supply categories in shipping promotions.
Some items are eligible for white glove delivery. What this means is that a technician will
deliver the product, bring it inside your home and set it up. If you choose white glove delivery,
please keep in mind that once the item has shipped it cannot be canceled. Any order canceled
after it has shipped will result in the customer being responsible for the shipping charges.