Shipping Information
Shipping
Are your packages shipped discreet?
Almost all of our products are delivered in plain, discreet cardboard boxes with no logo.
How much does shipping cost?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
- Orders less than $24.95, Shipping is $9.95
- Orders less than $49.95, Shipping is $8.95
- Orders less than $99.95, Shipping is $7.95
- Orders over $99.95, Shipping is Free
How long will it take my order to ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
How long will it take my order to arrive?
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Most orders arrive in 1-2 business days.
How can I track my order?
Click the "My Account / Order Status" link at the top right-hand side of our site to track your order
What carriers do you use to ship orders?
We use UPS to ship all of our orders.
Do I need to be there to sign for my order?
No, there is no need to be at your place of shipment when it arrives.
Do you ship to PO boxes?
We are unable to deliver to P.O. boxes, but our shipping carriers are able to access almost any location, even in rural areas.
What is auto-ship?
Our auto ship program allows customers to set up regular, recurring orders without having to give us a call or visit our site. Busy caregivers never have to worry about running out of supplies and can enjoy products delivered to your doorstep when you need them the most. Have too many products on hand? You can always skip, change, or cancel your shipment.
Are there auto-ship discounts?
Yes! We offer 5% off every reoccurring order of eligible products.
How do I create a recurring order?
To create a recurring order, check “Yes, make my life easy!” on our checkout page and select your frequency. We’ll automatically send your order out as often as you’d like, and you can always make changes if you need to. Having trouble setting up Autoship? Give us a call at 1-800-601-0903.